Welcome to the Fullerton Bicycles FAQ page! Here, we answer some of the most common questions from our customers. If you don’t find what you’re looking for, feel free to reach out to us.

  1. What types of bikes, ebikes, and scooters do you offer?
    We provide a wide range of bikes, including mountain, road, and hybrid bikes, as well as electric bikes and scooters. Our products are selected to offer quality and durability for every type of rider.

  2. How should I maintain my bike, ebike, or scooter?
    To keep your equipment in great shape:

    • Avoid exposure to extreme weather.
    • Regularly check tire pressure and lubricate chains.
    • Clean with a soft, dry cloth and avoid using harsh chemicals.
  3. Do you offer customizations for bikes or accessories?
    Yes! We offer customization options on select models and accessories. Contact us at Contact@fullerton-bicycles.com with your request, and we’ll be happy to assist.

  4. How do I place an order?
    Simply browse our collection, select your bike, ebike, or scooter, choose any desired options, and add the item to your cart. Proceed to checkout, complete your details, and finish payment.

  5. What payment methods do you accept?
    We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, and Google Pay. For more details, check our “Payment Policy” page.

  6. How long does shipping take?
    We offer standard shipping, which typically takes 8-10 days for delivery. Please see our “Shipping Policy” for more details.

  7. How can I track my order?
    Once your order is shipped, you’ll receive an email with tracking information. Use this to track your package’s status and expected arrival date.

  8. What is your return and exchange policy?
    For details on returns and exchanges, please visit our “Refund and Return Policy” page.

  9. Do you offer international shipping?
    Currently, we only ship within the United States.

  10. How do I contact customer service?
    For any questions or support, please email us at Contact@fullerton-bicycles.com or call us at +1 223-257-9412.